Reviews

DON'T. BUY. THIS. JUNK! Cheaply made, way too expensive for what you get. Flimsy garbage. Then when you want to return they charge a restocking fee and astronomical shipping. They're hoping you won't bother returning this junk to them. Avoid this seller!

Very nice frame but overpriced given it has plexiglass and not real glass in it.

The frame is cheaply made and looks low quality. I had ordered it for a 30 x 40 painting, but the lower middle section is a little too big, so it doesn’t really fit a painting of those dimensions. I then decided to return it, but the seller says that I am responsible for paying the shipment cost, which is about $100. So for me to return something I paid almost $150 for, I must pay $100 in shipping fees. This essentially makes it non-returnable! The company needs to be more honest and upfront about their “return” policy. I would not have purchased something from an unknown seller if I didn’t think I could return it.

This is like a funhouse mirror. It's OK for a quick look, but the image curves and is worthless for makeup or shaving. I didn't know that until it was too late to return.

I have been a long time customer and bought MANY frames without any issues. Most recently, I bought 4 more custom frames. 3 came with no issues, but 1 had cracked plexiglass all the way from side to side. When asking them to simply correct sending me a faulty product, Mercedes accused me of damaging it myself, and said that it was "the customer's responsibility to thoroughly inspect all items upon receipt." I DID inspect the item; that's why I was asking for a replacement! We then had a few more emails back and forth where she asked for pictures from certain angles, I provided them, and then she replied asking for pictures which were in my email. SHE WASN'T EVEN READING THE EMAILS. After a few more emails back and forth, she agreed to replace it but only if I paid shipping! I said ABSOLUTELY NOT, as my expectation is that if I order something it will come in working order, and if not, the company will stand by their product. Only after threatening to escalate it, did she send me a replacement. And then, UNBELIEVABLY, she sent the wrong size. This after I specifically wrote her a final email to confirm the correct size was being sent, and she replied confirming the size. It was still incorrect! We're now going on almost 2 months to get a simple frame order resolved. Absolutely the worst customer service and quality control I have ever received in my life.

Perfect fit for a difficult size. Reasonable price. Prompt shipping and well packaged. Thank You. Will definitely be a return customer.

Art To Frame always provides quality work that helps to enhance my artwork. It is always packaged perfectly so you never need to worry about damage, and their finished product looks fantastic every time.

Well, This glass was broken more thoroughly. Glass all over?

Ordering was easy, my order was shipped fast and carefully packaged so the glass would not get broken. Well done!

Communication was done in a timely matter. Replacement was shipped immediately.